We’re delivering – but a few things are different.
Online sales of alcohol has now been deemed an essential service, which means you can continue to shop online with us during lockdown.
We’re dedicated to providing the best possible service during this time, but the health and safety of our people and communities must take priority. Because of this, we’ve made a number of changes to the way we operate, and we hope you’ll bear with us as we work to keep our staff and customers safe.
Here’s what you need to know about shopping with LK during the lockdown period.
How soon will I get my delivery?
Our couriers will be travelling much further distances than usual, and we’re currently experiencing a large amount of orders. We’re working as hard as we can to get orders out fast, but some deliveries may take up to 10 working days.
Will there be any changes to delivery charges?
We’re currently shipping out of less stores than usual and have minimal staff on the floor as we attempt to keep our people safe and reduce the spread of Covid-19. Unfortunately, this means we’ve had to increase our delivery charges to reflect this new process. Our current delivery charges are:
- Standard $14.99
- Rural $20
- Waiheke $40
- Great Barrier, Chatham Islands & Stewart Islands $100
How much can I buy?
Due to government regulations and to ensure there’s enough for everyone, there’s a maximum order quantity of three items per transaction.
I can’t find something in the online store – does that mean it’s not available?
To reduce supplier contact and stock deliveries, we’ve had to limit the amount of products available on our website. We understand that it’s frustrating, and we’re hoping to add to the list as we navigate our way through this new process.
What’s the process for getting my delivery safely?
We’ve implemented a simple contactless delivery system. When your order arrives, the driver will stay two metres away from you. You’ll still need to show ID – just place it on the ground in front of you and step away so the driver can see it. The driver will then leave your package a safe distance away for you to collect.
Will LK’s physical stores be open too?
Due to government restrictions, our physical stores are closed for the remainder of the lockdown.
What else are you doing to prevent the spread of Covid-19?
Hygiene has always been important to us, but we’re putting extra measures in place to protect our customers and staff. This includes limiting the number of staff at any given site, separating workstations, and ensuring all our people keep a safe two-metre distance between them. We’ve also got an extensive daily cleaning schedule.
If you have any further questions, please feel free to contact us – we’re always happy to help.
Stay safe, from all the team at LK.
Questions? Please contact us here.