Terms And Conditions

ID25 Policy

To ensure you maximise the convenience of online ordering please remember:
Alcohol purchases must be signed for by someone over the age of 18 on delivery. Our staff will insist on age verification if you “look” 25 years of age or younger – it’s a judgement call so please be flattered if they ask – it’s not our intent to offend!
We are unable to leave restricted goods such as alcohol unattended at an address. Please make sure that someone will be available to take delivery at the requested time because we will not leave it on the door step!
If you have any questions and queries, please call the store that your order was sent to. Your electronic confirmation email will tell you both the store and their telephone number. They will know the most about your order status.

Delivery Times
 

Delivery days are available Monday to Saturday – we don’t deliver Sundays and public holidays where it is illegal to trade. Orders will be delivered within two working days of the order being received. While all efforts will be made to ensure delivery windows are ment, delivery times outside of main centers may take up to 3 working days to be delivered.


Delivery Costs

There are different delivery costs depending upon the proximity of the delivering address to the respective delivering store. A zoning mechanism is used. The delivery zone is determined by the suburb entered for the delivery.

Within local delivery zone a flat fee of $10 applies to deliveries where the order cost is under $100.Delivery is free for orders that cost $100 or more – where the total cost of the order is being delivered to a single address. There is no minimum order value for delivery.

Outside local delivery zone. The minimum out of zone delivery charge is $10. The maximum is $50.Delivery charges are based on Multiples of 12 for bottles of wine or spirits - $10 per 12 items (can be made up of a mix); and Multiples of 24 for beer and RTD products (can be made up of a mix) - $10 per 24 items. Pick up is also available - based on same times as delivery - am and pm options from all stores – there is no charge for pick-up orders.


Split Deliveries

Available to all users check out enables users to split out delivery of orders within a single purchase. Registered users are able to save multiple delivery addresses and select which one(s) to use as part of the check out process. Users are able to send part of an order to one delivery address and another part of the order to different delivery address. In this scenario, delivery costs are applied on an individual basis and in accordance with the delivery cost rules below, i.e. assuming local zone delivery - if the total order cost is $120 and $30 of that is being delivered to a different address, then the charges for the $90 and the charges for the $30 will apply.


Returns Policy

If you are unhappy about any aspect of your delivery or would like to return any part of your order please contact your delivering store with all details of your order and what is required. Liquor King offers a 20% sale or return policy. This means that you can have piece of mind if you over order that some product can be unopened. Product returned must be in re-saleable format – ie wine, beer, spirit or RTD packaging unbroken from original format and not damaged in any way We will then arrange either a replacement or refund. Claims must be made within 7 days of receipt of goods.
Privacy Policy
This privacy statement discloses the privacy practices for http://www.lk.co.nz.

Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices.
This web site has agreed to notify you of:
• What personally identifiable information of yours is collected from you through the web site
• The organization collecting the information
• How the information is used
• With whom the information may be shared
• What choices are available to you regarding collection, use and distribution of the information
• The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Shopnaked control
• How you can correct any inaccuracies in the information.
 

If you feel that this company is not abiding by its posted privacy policy, you should first contact the Liquor King Customer Service department by email at webmaster@lk.co.nz or by mail to Liquor King, PO Box 17-306, Greenlane, Auckland, New Zealand.


Information Collection and Use

Liquor King is a division of Lion Liquor Retail Ltd, a wholly owned subsidiary of Lion Nathan Ltd. Lion Nathan Ltd is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Liquor King collects information from our users at several different points on our lk.co.nz website.


Registration

No registration is required in order to use this website, though a user may choose to become a member to take advantage of ‘member only’ offers and services. During membership registration a user is required to give their name, date of birth, email address, and a password. This information is used to contact the user about the services on our site for which they have expressed interest.


Ordering

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (credit card number, expiration date, billing address, and billing phone number). If we have trouble processing an order, this contact information is used to get in touch with the user. This information is taken in a secure area, is encrypted for our customers' protection, and is not sold or shared with anyone else under any circumstances.


Cookies

A cookie is a piece of data stored on the end-user's hard drive containing information that relates directly to the end-user's visit to our web site. Any information placed in the cookie is accessible ONLY to Liquor King, and will NOT be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, and this allows us to maintain your shopping cart and state selection from one page request to the next. We are also able to maintain your session information from one visit to the next. By setting a cookie on our site, the user would not have to log in more than once, thereby saving time while on our site. If a user rejects the cookie, they may still browse our site, but the user will be unable to log in or make a purchase. Cookies also enable us to track and target the interests of our users to enhance the experience on our site and show you the products that your order history indicates you prefer.


Log Files

We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.


Links

This web site contains links to other sites. Please be aware that Liquor King is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.


Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. If at any time you should wish to unsubscribe, simply send an email to our friendly Customer Care representatives with your request and the account name you used to create your account. Every e-mail that we send provides you with the opportunity to unsubscribe from the newsletter service.


Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose information. Information requested may include contact information (such as name and shipping address), and demographic information (such as geographic region, age level). Contact information will be used to notify the winners and award prizes. Liquor King may use this information for marketing opportunities if authorized by the registrant, and will also be used for purposes of monitoring or improving the use and satisfaction of this site.


Correcting/Updating Personal Information:

If your personally identifiable information changes (such as your shipping or billing address, your preferred credit card, etc.), you can add new information or delete any addresses or credit cards from the ‘my account’ page, located on the left hand menu, once you have logged in. Of course, if you prefer the personal touch, we offer live one-on-one help toll-free by phone at 0800 433 347, where a cheery voice will be happy to help.


Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we may disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this new manner. We will use information in accordance with the privacy policy under which the information was collected.


Security

When our order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL (Secure Socket Layers), provided by Thawte, the premier encryption software company available today. While on a secure page such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information offline. All of our users' information, like the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. If one of these people leaves their workstation, they are required to lock their station until they return. Furthermore, ALL employees are kept up to date on our security and privacy practices.

Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance of keeping our customers' information secure and safe at all times. Finally, the servers that we store personally identifiable information on are kept in a locked and secure environment.
If you have any questions about the security at our website, you can send an email to webmaster@lk.co.nz (or just go to the contact us page)


LK ONLINE GENERAL TERMS & CONDITIONS OF USE

Thank you for visiting www.lk.co.nz (the “Website”), which is operated by Liquor King (a trading division of Lion Liquor Retail Limited) (“Liquor King”). Liquor King provides an online version of Liquor King’s retail stores whereby customers can purchase Liquor King products online via the Website.

The following terms and conditions (“General Terms and Conditions of Use”) apply to your use of the Website. By accessing and using the Website, you agree to be bound by all of the following General Terms and Conditions of Use, the Privacy Policy and, if applicable, the Membership Terms and the Terms of Sale without qualification (collectively, the “Terms”). If you do not agree to be bound by the Terms you must stop using and accessing the Website.

1. DEFINITIONS
The following definitions apply to the Terms:

"Content" means any software, data, information, pictures, graphics and other materials published or made available on the Website, including any third party content and any user generated content.

Customer” means a person who applies for permission to order goods via this Website.

Service” means the delivery of goods from Liquor King’s physical stores in response to orders placed by Customers via this Website and in accordance with these Terms.

"user" means any user of the Website.

"you" and "your" are a reference to you.

2. USE OF WEBSITE AND PROHIBITED ACTIVITY
2.1. Use of this Website is restricted to persons over the age of 18.

2.2. If you make a purchase through the Website, you warrant and understand that it is your responsibility to show (or to procure the person or persons receiving the goods (the “Recipient”) to show) current identification to the person or persons delivering the goods. The identification must include you or the Recipient’s:
(a) full name;
(b) date of birth;
(c) photo; and
(d) signature.

 
2.3. You are prohibited from doing any act that Liquor King, in its absolute discretion, may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this Website including but not limited to:
2.3.1. Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual's consent) or any other of the legal rights of individuals;
2.3.2. Using this Website to defame or libel Liquor King or its affiliates, their employees or other individuals or acting in such a way that brings into disrepute the reputation of Liquor King or its affiliates; and
2.3.3. Uploading files that contain viruses that may cause damage to the property of Liquor King or the property of other individuals.

 
2.4. You agree not to engage in any other conduct that Liquor King advises (in its absolute discretion) is in breach of the Terms or is otherwise inappropriate for the Website.

 
2.5. If you wish to take advantage of offers, or to access parts of the Website, that are only available to members, you will need to register as a member. If you register as a member, the Membership Terms will also apply to you.
 

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
3.1. Liquor King is not responsible if the information that it makes available on this Website is not accurate or complete. Any reliance upon the material on this Website shall be at your own risk and we are not responsible for any adverse consequences arising out of such use. You agree that it is your responsibility to monitor any changes to the material and the information contained on this Website.

 
3.2. Prices displayed on this Website may vary in Liquor King retail stores.
 

4. CHANGES
4.1. Liquor King reserves the right, in its absolute discretion, at any time and for any reason whatsoever, to make improvements and/or changes to the Service; to terminate all or part of any service supplied by Liquor King and/or its agents and/or its delivery persons to any Customer; to remove, amend and/or vary any of the Content which appears on the Website; to cease operating the Website in whole or in part, with or without notice, effective immediately.

 
4.2. Liquor King reserves the right to change, alter or modify these Terms at any time and will update you of this by updating the "last updated" notice at the end of these Terms. By continuing to access the Website you agree to be bound by the amended Terms. You should check from time to time to see if these Terms have changed or not.
 

5. TRANSMISSION
5.1. Any non-personal communication or material you transmit to this Website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary.

 
5.2. Anything you transmit or post becomes the property of Liquor King and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Liquor King is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this Website. Any such use is without compensation to the party submitting information.

 
5.3. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that Liquor King’s use will not violate any third party's rights. Liquor King is under no obligation to use the information submitted.
 

6. INTELLECTUAL PROPERTY
6.1. All copyright and other intellectual property rights in all text, images and other materials on this Website are the property of Liquor King or are included with the permission of the relevant owner.

 
6.2. You are permitted to browse this Website and reproduce extracts by way of printing or downloading to a storage device for your own personal or internal business use. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices. No reproduction of any part of this Website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.

 
6.3. The trademarks, logos, characters and service marks displayed on this Website belong to Liquor King or its affiliates. Nothing contained on this Website should be construed as granting any licence or right to use any trademark displayed on this Website. Your use/misuse of the trademarks displayed on this Website, or on any other content on this Website, except as may be provided for in these Terms, is strictly prohibited. Liquor King and its affiliates reserve all their rights to enforce their intellectual property rights to the fullest extent of the law.
 

7. PRIVACY AND PERSONAL INFORMATION
7.1. Please refer to the Privacy Policy for further conditions relating to your personal information.
 

8. LINKS TO OTHER WEBSITES
8.1. Links on the Website may take you outside the Liquor King network and Liquor King accepts no responsibility for the content, accuracy or function of these other websites. The links are provided in good faith and Liquor King cannot be held responsible for any subsequent change in other websites to which Liquor King provides a link. The inclusion of any link to other websites is provided to you only as a convenience and does not imply Liquor King’s endorsement of websites or any association with their operators. Liquor King highly recommends that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.
 

9. WARRANTIES
9.1. To the maximum extent permitted by law, this Website is provided to you on an "as is" and "as available" basis and, consequently, Liquor King gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability and fitness for a particular purpose) including but not limited to delivery; or any warranties or representations that material on this Website will be complete, accurate, reliable, timely, non-infringing to third parties; that access to this Website will be un-interrupted or error-free; that this Website will be secure; that any advice or opinion obtained from Liquor King through this Website is accurate or to be relied upon, and any representations or warranties thereto are expressly disclaimed.

 
9.2. Liquor King reserves the right to restrict or terminate your access to this Website or any feature of this Website or any feature or part thereof at any time.

10. LIABILITY
10.1. Except to the extent otherwise expressly set out in the Terms and to the maximum extent permitted by law, Liquor King does not accept liability or any responsibility whatsoever for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of: (a) the Services; (b) your access to, use, inability to use, change in content of this Website or any other website you access through a link from this Website; (c) any actions Liquor King takes or fails to take as a result of any electronic mail messages you send to Liquor King.

 
10.2. To the maximum extent permitted by law, Liquor King does not accept any responsibility to maintain the material and services made available on this Website or to supply any corrections, updates, or releases in connection therewith. Any material on this Website is subject to change without notice.

 
10.3. Further, Liquor King shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses, malware, spyware or other similar software or code that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this Website. If you choose to download material from this Website you do so at your own risk.

 
10.4. You indemnify Liquor King and its affiliates, and their agents, officers and employees (“Indemnified Parties”) against any claims, actions, costs (including legal costs) or losses incurred by the Indemnified Parties arising out of or in connection with your breach of the Terms.
 

11. SEVERABILITY
11.1. If any portion of these Terms is deemed to be invalid, illegal or unenforceable the remaining provisions shall remain in full force and effect.
 

12. LAW
12.1. You and Liquor King agree that any controversy or claim arising from or pertaining to the use of this Website shall be governed by the laws of New Zealand. You submit to the exclusive jurisdiction of the courts of New Zealand.
 

13. CONTACT
13.1. If you have any questions, concerns or complaints in relation to the Website or the Terms, please contact us by sending an email to webmaster@lk.co.nz.


LK ONLINE - PRIVACY POLICY

 
The following terms and conditions (“Privacy Policy”) apply to your use of this website (“Website”), which is operated by Liquor King (a trading division of Lion Liquor Retail Limited) (“Liquor King”) and are to be read in conjunction with the General Terms and Conditions of Use, and if applicable, the Membership Terms and the Terms of Sale (collectively, these terms and the Privacy Policy are referred to as the “Terms”). By using and viewing the Website you will be deemed to agree to the Terms. If you do not agree to be bound by the Terms you must stop using and accessing the Website.

 
 
1. PRIVACY POLICY
 
1.1 This privacy statement discloses the privacy practices for the Website. (http://www.lk.co.nz)

 
 
1.2 Your privacy on the Internet is important to Liquor King. As the Internet offers the ability to collect certain types of information about customers, Liquor King wants you to understand the terms and conditions surrounding the capture and use of any information Liquor King gathers via the Website. To that end, this Privacy Policy discloses what information Liquor King gathers, how Liquor King uses it, and how to correct or change it
 
 
1.3 If you feel that Liquor King is not abiding by this Privacy Policy or have any queries regarding the policy, you should first contact the Liquor King Customer Service department by email at webmaster@lk.co.nz or by mail to Liquor King, PO Box 17-306, Greenlane, Auckland, New Zealand.
 

2. COLLECTION OF INFORMATION
 
2.1 Liquor King is the sole owner of the information collected on this Website. Liquor King will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Liquor King collects information from its users at several different points on the Website.

 
 
2.2 Liquor King gathers various information about users of the Website. This information includes:
 
 
2.2.1 personal information, provided through voluntary registration or use of the Website (such as your first and last names and email);
2.2.2 personal information, provided by you for any purchase through the Website (such as credit card number, expiration date and authentication codes or related information);
 
2.2.3 personal information, provided by you through any other method (including without limitation correspondence and discussions);
2.2.4 information collected by Liquor King through click tracking in relation to your use of the Website, including the content you upload and the content you access; and
2.2.5 aggregated data, which tracks traffic to the Website; and cookies, which are pieces of information transferred to your computer hard drive for record keeping (such as your preferences on the Website).
 
2.2.6 information about your present banks and/or financial institutions (for the sole purpose of ascertaining creditworthiness; credit referral agencies (for the sole purpose of ascertaining creditworthiness); other suppliers of products and services (in relation to business customers only); people or companies who are or have been associated with the user, with the user’s consent.

 
 
2.3 Failure to provide necessary personal information when requested may result in certain functions of the Website not being available to you.
 
 

3. USE OF INFORMATION
 
3.1 If you participate in an online activity on the Website, your personal information will only be used for the purposes of that online activity, unless you otherwise provide Liquor King with your consent.

 
 
3.2 Any personal information you provide may be used by Liquor King or its parent company (Lion - Beers, Spirits & Wine (NZ) Limited) for the following purposes:
 
 
3.2.1 to send you periodic emails that you have subscribed to through your nominated email address;
3.2.2 to obtain feedback on your use of the Website or service offered through the Website;
3.2.3 to contact you as part of the transaction process when purchasing goods through the Website;
3.2.4 verification of your identity as a Member of the Website if you have registered as a Member in accordance with the Membership Terms;
3.2.5 to monitor, develop and improve the Website and ensure that content of the Website is presented in the most effective manner for the user;
3.2.6 to keep the Website relevant and of interest to users;
3.2.7 to investigate any complaints relating to the misuse of the Website;
3.2.8 responding to any queries and/or comments you have sent to Liquor King; and
3.2.9 such other use that you authorise.

 
 
3.3 You will have the option to choose to not receive certain types of email communications from Liquor King, except for those that are absolutely necessary to provide you with details of any purchases you have made. Emails will always contain a link at the bottom to be removed from the mailing list or you can unsubscribe via your account page if you have registered as a Member.

 
 
3.4 When making an order, Liquor King also requests credit card or other payment account information which are maintained in encrypted form on secure servers. Liquor King does not share this information with any third party except for those companies responsible for processing credit card transactions for Liquor King.
 

4. DISCLOSURE OF INFORMATION
 
4.1 Liquor King may share personal information with its parent company (Lion - Beers, Spirits & Wine (NZ) Limited). Liquor King may also share personal information with other companies or individuals in the following limited circumstances:
 
 
4.1.1 where Liquor King has your consent, such as by opting-in to receive communications from third parties in the process of purchasing goods;
4.1.2 where Liquor King considers in its absolute discretion it is required to in order to satisfy any applicable law, regulation, legal process or government request;
4.1.3 where information is required to be forwarded on to a credit referral agency;
4.1.4 information may be disclosed to Liquor King’s employees, agents, suppliers or delivery people for the purpose of performing any services provided through the Website;
4.1.5 information may be disclosed to the relevant authorities, any internet search provider that you use to access the Website, and/or the applicable intellectual property rights holders (or their representatives) if Liquor King considers you are infringing the intellectual property rights of any person.
 

5. COOKIES
 
5.1 A cookie is a piece of data stored on the end-user's hard drive containing information that relates directly to the end-user's visit to the Website. Any information placed in the cookie is accessible ONLY to Liquor King, and will NOT be sold or shared with anyone else under any circumstances.

 
 
5.2 Liquor King uses a cookie to store a unique session identifier, and this allows Liquor King to maintain your shopping cart and state selection from one page request to the next. Liquor King is also able to maintain your session information from one visit to the next. By setting a cookie on the Website, the user would not have to log in more than once, thereby saving time while on the Website. If a user rejects the cookie, they may still browse the Website, but the user will be unable to log in or make a purchase. Cookies also enable Liquor King to track and target the interests of users to enhance the experience on the Website and show you the products that your order history indicates you prefer.
 

6. LOG FILES
 
6.1 Liquor King use IP addresses to analyse trends, administer the Website, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
 
 

7. SHARING
 
7.1 Liquor King will share aggregated demographic information with its affilitates, partners and advertisers. This is not linked to any personal information that can identify any individual person.
 
 

8. LINKS
 
8.1. This Website contains links to other websites. Please be aware that Liquor King is not responsible for the privacy practices of such other websites. Liquor King encourage its users to be aware when they leave the Website and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.
 
 

9. NEWSLETTER
 
9.1. If a user wishes to subscribe to Liquor King’s newsletter, Liquor King asks for contact information such as name and email address. If at any time you should wish to unsubscribe, simply send an email to Liquor King’s friendly Customer Care representatives with your request and the account name you used to create your account. Every e-mail that Liquor King sends provides you with the opportunity to unsubscribe from the newsletter service.
 
 

10. SURVEYS & CONTESTS
 
10.1. From time-to-time the Website requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose information. Information requested may include contact information (such as name and shipping address), and demographic information (such as geographic region, age level). Contact information will be used to notify the winners and award prizes. Liquor King may use this information for marketing opportunities if authorised by the registrant, and will also be used for purposes of monitoring or improving the use and satisfaction of this Website.
 
 

11. HOLDING, CORRECTING AND UPDATING
 
11.1 Any personal information that you provide to Liquor King will be collected and held by Liquor King’s website servers. Under the Privacy Act 1993 you have rights of access to and correction of personal information that Liquor King hold.

 
 
11.2 If your personally identifiable information changes (such as your shipping or billing address, your preferred credit card, etc.), you can, if you are registered as a Member, add new information or delete any addresses or credit cards from the ‘my account’ page, located on the left hand menu, once you have logged in. Of course, if you prefer the personal touch, Liquor King offers live one-on-one help toll-free by phone at 0800 455 347, where a cheery voice will be happy to help.
 
 

12. SECURITY
 
12.1 As no data transmission over the Internet can be guaranteed to be completely secure, Liquor King cannot ensure or warrant the security of any information you transmit or receive through the Website. These activities are conducted at your own risk.

 
 
12.2 When any order form on the Website asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL (Secure Socket Layers), provided by Thawte, the premier encryption software company available today. While on a secure page such as the order form page, the lock icon on the bottom of Web browsers such as Internet Explorer or Safari becomes locked, as opposed to unlocked, or open, when you are just 'surfing'.

 
 
While Liquor King uses SSL encryption to protect sensitive information online, Liquor King also does everything it reasonably can to protect user-information offline. All user information, like the sensitive information mentioned above, is restricted in Liquor King’s offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. If one of these people leaves their workstation, they are required to lock their station until they return. Furthermore, ALL employees are kept up to date on security and privacy practices.

 
 
Every quarter, as well as any time new policies are added, Liquor King’s employees are notified and/or reminded about the importance of keeping Liquor King’s customers' information secure and safe at all times. Finally, the servers that Liquor King stores personally identifiable information on are kept in a locked and secure environment.

 
 
If you have any questions about the security of the Website, you can send an email to webmaster@lk.co.nz (or just go to the contact us page)
 
 

 
13. CHANGES TO POLICY
 
13.1 Liquor King reserves the right to change this Privacy Policy at any time by notifying users of the existence of a revised policy by updating the "last updated" notice beside the link to this Privacy Policy. By continuing to use the Website, you agree to be bound by the amended Privacy Policy. You should check from time to time to see if the Privacy Policy has changed or not.
 
 
 
 

LK ONLINE - TERMS OF SALE

 
The following terms and conditions (“Terms of Sale”) apply to orders you place on this website (“Website”), which is operated by Liquor King (a trading division of Lion Liquor Retail Limited) (“Liquor King”) and are to be read in conjunction with the General Terms and Conditions of Use, the Privacy Policy and the Membership Terms (collectively, these terms and the Terms of Sale are referred to as the “Terms”). By placing orders using the Website you will be deemed to agree to the Terms. If you do not agree to be bound by the Terms you must stop using and accessing the Website.

1. ORDERING
 
1.1. If you make a purchase through the Website, Liquor King requests information from you on a Liquor King order form, including contact information (like name and shipping address) and financial information (credit card number, expiration date, billing address, and billing phone number). If Liquor King has trouble processing your order, this contact information is used to get in touch with you. This information is taken in a secure area, is encrypted for Liquor King customers' protection, and is not sold or shared with anyone else under any circumstances.

 
 
1.2. The order total includes the price of the product(s) ordered, delivery costs (where applicable) and GST. Prices displayed on this Website may vary in Liquor King retail stores.

 
 
1.3. Acceptance of any order placed through this Website is conditional on validation of the credit card number you provide to us and approval of the purchase amount by the card issuer. All transactions are billed in New Zealand dollars.

 
 
1.4. You can choose whether to have orders delivered (see clauses 2 – 5) or arranged for pick up (see clause 6).

 
2. DELIVERY TIMES
 
2.1. Delivery days are available Monday to Saturday, except where delivery is to rural areas in which case delivery days are available on weekdays only. Liquor King does not deliver on public holidays where it is illegal to trade.

 
 
2.2. Orders will be delivered within two working days of the order being received.

 
3. DELIVERY
 
3.1. Liquor King will endeavour to deliver all normal orders within a reasonable time. However, you accept that delays may arise in some circumstances, for instance where credit card details or delivery details are incomplete or incorrect, where credit card authorisation is refused, or where the order includes unusual requests.

 
 
3.2. You warrant and understand that it is your responsibility to show (or to procure the person or persons receiving the goods (the “Recipient”) to show) current identification to the person or persons delivering the goods. The identification must include you or the Recipient’s:
 
(a) full name;
(b) date of birth;
(c) photo; and
(d) signature.
 
 
3.3. Alcohol purchases must be signed for by someone over the age of 18 on delivery. Liquor King staff may insist on age verification.

3.4. In NZ it is against the law to leave restricted goods such as alcohol unattended at an address. Please make sure that someone will be available to take delivery at the requested time because Liquor King will not leave it on the door step.

3.5. If you have any questions and queries, please call the store that your order was sent to. Your electronic confirmation email will tell you both the store and its telephone number. It will know the most about your order status.

3.6. If the goods cannot be delivered for any reason, such as you or the Recipient failing or refusing to accept the goods, or you or the Recipient failing to produce adequate identification, the goods will be returned to the store that is the origin of the goods and held for you to collect. You must, at your expense, collect the goods within one week of the attempted delivery.

3.7. Liquor King is deemed to have fulfilled its obligations upon delivery of the goods.

 
4. DELIVERY COSTS
 
4.1. There are different delivery costs depending upon the proximity of the delivering address to the respective delivering store. A zoning mechanism is used. The delivery zone is determined by the suburb entered for the delivery.

 
 
4.2. Within local delivery zone a flat fee of $10 applies to deliveries where the order cost is under $100.Delivery is free for orders that cost $100 or more – where the total cost of the order is being delivered to a single address. There is no minimum order value for delivery.

4.3. Pick up is also available - there is no charge for pick-up orders. Pick up orders are to be paid for online pre-pick up.

 
5. SPLIT DELIVERIES
 
5.1. The Website “check out” enables you to split out delivery of orders within a single purchase. You are able to save multiple delivery addresses and select which one(s) to use as part of the check out process. You are able to send part of an order to one delivery address and another part of the order to different delivery address.
 
 

6. PICK UP
 
6.1. Pick up days are available Monday – Sunday, except public holidays where it is illegal to trade. You understand that age verification may be requested upon pick up.
 

 
 
6.2. You must complete the required details including date and location of the Liquor King retail store from which you will pick up your order.
 
 

7. RETURNS POLICY
 
7.1. If you are unhappy about any aspect of your delivery or would like to return any part of your order please contact your delivering store with all details of your order and what is required.

 
 
7.2. You may return product which equates to 20% of the value of the order placed i.e. you are able to return $20 worth of product for a $100 order. This means that you can have peace of mind if you over order. Product returned must be unopened and be in re-saleable format – i.e. wine, beer, spirit or RTD packaging unbroken from original format and not damaged in any way. Liquor King will then arrange either a replacement or refund. Claims must be made within 7 days of receipt of goods.

 
 
8. WARRANTIES AND LIABILITY
 
8.1. Subject always to the Consumer Guarantees Act 1993 and otherwise to the maximum extent permitted by law, Liquor King expressly excludes all express or implied warranties, descriptions, representations, statements and advice given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise. Subject always to the Consumer Guarantees Act 1993 and otherwise to the maximum extent permitted by law, Liquor King shall not be bound or responsible for any such unauthorised: warranties; and/or descriptions; and/or representations; and/or statements; and/or advice, made by any of its employees, agents, suppliers or delivery people, whether made in good faith or otherwise.

 
 
8.2. If you are not a “Consumer” as defined in the Consumers Guarantees Act 1993, or where you hold yourself out as acquiring the goods for the purposes of business then the provisions of the Consumer Guarantees Act 1993 shall not apply.

 
 
8.3. You accept and acknowledge that regardless of any advice given by an employee, agent, supplier or delivery person, that upon acceptance of the goods by you or the Recipient, all risk in the goods passes to you. Title in the goods passes to you once you have paid for the goods in full.

 
 
8.4. Subject always to the Consumer Guarantees Act 1993 and otherwise to the maximum extent permitted by law, Liquor King excludes all liability against any damage and/or injury and/or loss arising directly or indirectly from any defect in or non-compliance of the goods. You acknowledge and accept that any damages for any other breach of Liquor King’s obligations shall not in any event exceed an amount equivalent to the price of the goods you have paid for.

 
 
8.5. You accept and acknowledge that Liquor King is not liable or responsible for any damage and/or injury and/or loss arising from the servants, agents, buyers, Recipient or any other persons.
 
 

9. FORCE MAJEURE
 
9.1. Liquor King shall be under no liability to you in respect of anything that, if not for this provision, would or might constitute a breach of the Terms, where this arises out of circumstances beyond the control of Liquor King, including but not limited to acts of God; natural disasters; sabotage; accident; riot; shortage of supplies, equipment, materials; strikes and lockouts; civil commotion; computer hacking; or malicious damage.
 
 


LK ONLINE - MEMBERSHIP TERMS

 
The following terms and conditions (“Membership Terms”) apply to your use of the members only section of this website (“Website”), which is operated by Liquor King (a trading division of Lion Liquor Retail Limited) (“Liquor King”). By completing the registration process and/or accessing the members only section of the Website, you are stating that you are eligible for registration and that you agree to be bound by all of the following Membership Terms, the General Terms and Conditions of Use, the Privacy Policy and the Terms of Sale without qualification (collectively, the “Terms”). If you do not agree to be bound by the Terms you must stop using and accessing the Website.

1. REGISTRATION
 
1.1. No registration is required in order to use this Website or purchase goods through this Website, although a user may choose to become a member (“Member”) to take advantage of offers and services that are only available to Members. Liquor King offers three different types of membership; individual accounts, corporate/business accounts, and trade accounts. Liquor King also offers a customer loyalty programme called “LK Bar Tab” (see clause 6).

 
 
1.2. Only individuals over the age of 18 years of age can apply for an individual account, or otherwise to be listed as the account holder.

 
 
1.3. As part of registration, you must provide the information Liquor King requires in the online application form and agree to these Membership Terms as well as the other Terms.

 
 
1.4. Your confirmed use of your account will be evidence of your agreement to the then current Terms. These may be updated from time to time in the manner set out in these Membership Terms or the other Terms as applicable.

 
 
1.5. In becoming a Member you will provide Liquor King with certain information. You confirm that this information is current, complete and accurate at the time you provide it, and you agree to maintain and update this information as required to keep it so.

 
 
1.6. Liquor King may use the information provided by you on registration to verify the accuracy of that information (including using the information to contact you).

 
 
1.7. Liquor King may securely store and use credit card or other payment account information provided by you on registration to make withdrawals from your account in exchange for payment for any goods purchased through the Website.

 
 
1.8. Liquor King has the right to refuse registration of a user or terminate the registration of a Member at its sole discretion and for any reason whatsoever. You acknowledge that Liquor King is not obliged to disclose the reason for any such refusal or termination. Liquor King will advise you of whether or not your membership application has been accepted.

 
 
2. MEMBER PASSWORDS
 
2.1. If your application for registration is accepted by Liquor King, you will be issued with a password that must be used when placing orders.

 
 
2.2. You are solely responsible for maintaining the security and confidentiality of your issued Member password. You must not disclose your Member password to any third party at any time for any reason whatsoever. If the password is disclosed to any third party at any time for any reason, then you are liable for any consequences. You undertake to notify Liquor King of any such disclosure and on receipt of such notification, Liquor King will cease processing transactions that use that password. Following notification, you must arrange to alter the password immediately.

 
 
2.3. You are liable for every order made through or in relation to this Website using your password and/or account.

 
 
2.4. You waive any claim against Liquor King in respect of or arising from any reliance by Liquor King upon any use of your Member username and/or password.

 
 
2.5. You indemnify Liquor King and its affiliates, and their agents, officers and employees (“Indemnified Parties”) against any claims, actions, costs (including legal costs) or losses incurred by the Indemnified Parties arising out of or in connection with:
 
 
(a) reasonable reliance by the Indemnified Parties upon any acts carried out, requests made or information provided through the use of your Member account details (including the Member username and/or password);
(b) your failure to complete any transaction that the Website may have facilitated; or
 
(c) your conduct or any transaction entered into by you that does not comply with the relevant law.
 

3. PRIVACY AND PERSONAL INFORMATION
 
3.1. By becoming a Member, you agree that Liquor King may disclose your personal information (including but not limited to your name and contact details) with other companies or individuals in the following limited circumstances:
 
 
(a) where Liquor King has your consent, such as by opting-in to receive communications from third parties in the process of purchasing goods;
 
 
(b) where Liquor King considers in its absolute discretion it is required to in order to satisfy any applicable law, regulation, legal process or government request;
 
 
(c) where information is required to be forwarded on to a credit referral agency;
 
 
(d) information may be disclosed to Liquor King’s employees, agents, suppliers or delivery people for the purpose of performing any services provided through the Website;
 
 
(e) information may be disclosed to the relevant authorities, any internet search provider that you use to access the Website, and/or the applicable intellectual property rights holders (or their representatives) if Liquor King considers you are infringing the intellectual property rights of any person.

 
 
3.2. Member account details will otherwise be dealt with in accordance with the Privacy Policy.
 
 

4. TERMINATION
 
4.1. The Member or Liquor King may terminate the Member’s account at any time. Without limiting the foregoing, Liquor King has the right to immediately terminate any Member account in the event of any conduct by the Member which Liquor King, in its sole discretion, considers to be unacceptable, or if the Member fails to comply with any of the Terms.
 
 

 
5. LAW
 
5.1. These Membership Terms are governed by and will be construed in accordance with the laws of New Zealand and you submit to the exclusive jurisdiction of the courts of New Zealand.
 
 

6. LIQUOR KING BAR TAB

If you wish to participate in Liquor King’s customer loyalty programme (“LK Bar Tab”), you also agree to be bound by the following terms and conditions, as may be amended from time to time in line with clause 4.2 of the General Terms and Conditions of Use:
 
 
6.1. Only individuals over the age of 18 years of age can apply for a LK Bar Tab membership. To apply for a LK Bar Tab membership, a completed and signed application form must be returned to Liquor King in store or submitted online (this is automatic upon registration for membership through an individual account). If your application is accepted you will receive a LK Bar Tab loyalty card, which can be used to collect points for your LK Bar Tab. You may purchase an upgrade to an all metal card in store at the current retail price. You may hold only one LK Bar Tab membership and/or loyalty card at any time. Liquor King is entitled at its discretion not to accept an application or issue a loyalty card upon receiving a completed application form.

 
 
6.2. LK Bar Tab points are only earned on retail transactions at Liquor King’s advertised pricing, including promotional pricing. Trade and corporate customers do not qualify for LK Bar Tab points. Cigarettes, tobacco, gift voucher and gift card purchases are excluded from earning LK Bar Tab points.

 
 
6.3. All LK Bar Tab loyalty cards and LK Bar Tab rewards provided by Liquor King (once the required number of points has been earned) remain the property of Liquor King. Liquor King may cancel any LK Bar Tab membership and/or loyalty card at any time at its sole discretion without any liability to Liquor King.

 
 
6.4. You will be awarded one (1) LK Bar Tab point for every qualifying incremental purchase of $10.00 (points are earned on a per transaction basis). This means that for purchases totalling up to $19.99, one (1) point will be earned; for purchases totalling $20.00 to $29.99, two (2) points will be earned, and so on. In addition, for purchases totalling $75.00 or more in one transaction five bonus points will be earned. A valid LK Bar Tab loyalty card must be presented at the time of purchase in order to qualify for points.

 
 
6.5. Once you have accumulated 100 LK Bar Tab points you will be entitled to redeem rewards from your LK Bar Tab to the value of $15. Rewards must be redeemed for products at Liquor King and no change will be tendered.

 
 
6.6. LK Bar Tab points can be earned at all Liquor King stores and online at www.lk.co.nz. LK Bar Tab points are non-transferable and have no monetary value and the associated LK Bar Tab rewards are non-transferrable.

 
 
6.7. Liquor King does not accept the presentation of your LK Bar Tab loyalty card as a proof of age identification. LK reserves the right to request age verification if you are a LK Bar Tab member.

 
 
6.8. A LK Bar Tab points and rewards balance enquiry is available at all Liquor King stores and online at www.lk.co.nz (your balance may take up to 48 hours to update).

 
 
6.9. Liquor King is not responsible for stolen or lost cards or rewards associated with any Liquor King vouchers. Replacement metal cards will be charged at the current retail price.

 
 
6.10. Employees of Liquor King and its affiliates are prohibited from participating in the LK Bar Tab loyalty programme.

 
 
6.11. LK is not responsible for any errors relating to the value of any LK Bar Tab points or rewards balance resulting from computer hardware or software errors or failure, or as a result of fraud.

 
 
6.12. LK Bar Tab points cannot be earned in conjunction with other points/loyalty schemes with the exception of credit card payment schemes.

 
 
6.13. LK Bar Tab points have an expiry date of 24 months from the date they are earned.

 
 
6.14. Liquor King reserves the right to change the reward to reward point ratio. If such change is made a minimum of one month’s notice will be given.

 
 
6.15. Liquor King reserves the right to discontinue the LK Bar Tab customer loyalty programme, upon giving you three months’ notice of discontinuation. A Liquor King voucher will be provided to you for any rewards owing if the required points balance is earned prior to the discontinuation date within six months of the discontinuation date. All rewards associated Liquor King vouchers must be redeemed prior to the expiry date printed on the Liquor King voucher.

 
 
6.16. In case of dispute with you regarding the LK Bar Tab customer loyalty programme, the decision of Liquor King shall be final and binding.

 
 
6.17. Liquor King excludes all responsibility and liability to the fullest extent permitted by law in relation to the LK Bar Tab loyalty programme. Where any such liability cannot be excluded, LK's maximum liability to you arising out of or in connection with the LK Bar Tab loyalty programme and these Terms will be limited to NZ$100.

 

Last Updated: 27/02/2013